Delivery & FAQs

Q: Why can’t I get through to the checkout?

You have not met the minimum order – it is $25 for all suburbs between Shellharbour (2529)/Albion Park (2527) and Clifton (2515) and $50 for Kiama/Jamberoo (2533) and Coalcliff to Helensburgh (2508). Please add another item or two to your cart, refresh the page and you will find you’re able to proceed.

All the information regarding delivery days, payments, and more is answered below.

Delivery
Pick-up

Delivery

We deliver to different areas each day – please see below for which day we deliver to your area.

Delivery Days

WEDNESDAY – All suburbs South from Figtree (2525) to Kiama/Jamberoo (2533)
Orders received by 3:00pm Monday

THURSDAY – All suburbs North from Coniston/West Wollongong (2500) to Helensburgh (2508)
Orders received by 3:00pm Tuesday

FRIDAY – ALL AREAS from Shell Cove (2529)/Albion Park (2527) to Clifton (2515)
Orders received by 3:00pm Wednesday

Pick-up

You can pick up your order from our warehouse at Unit 3, 16 Glastonbury Avenue, Unanderra.

FRIDAY – 7am to 12noon
Orders received by 3:00pm Wednesday

Click image to enlarge

Is there a delivery fee or a minimum order for delivery?@rti5AnD3l2021-08-23T17:29:07+10:00

Is there a delivery fee or a minimum order for delivery?

Yes, delivery attracts a flat $5.50 fee, irrespective of area.

The minimum order for delivery is;

$25 for all suburbs between Shellharbour (2529)/Albion Park (2527) and Clifton (2515)
$50 for Kiama/Jamberoo (2533) and Coalcliff to Helensburgh (2508)

Please note: you will be unable to checkout until minimum orders are met.

Do you give a time frame for deliveries?@rti5AnD3l2021-08-23T11:44:57+10:00

Do you give a time frame for deliveries?

Currently deliveries are between 7.30am – 6pm and will be left at a predesignated spot. If you won’t be home, please ensure there is a safe location (e.g. an esky left on the porch) for our driver to place your baked goods where they’re not at risk of animals, theft or heat.

Can I pay upon delivery?@rti5AnD3l2021-08-23T17:21:54+10:00

Can I pay upon delivery?

No, all orders must be prepaid via credit card through the website. Our online service is 100% cashless whether on a pickup or delivery basis.

You can pay in cash for stock items that are available to purchase on a Friday at the warehouse.

How much notice do I need to give for my pick-up order?@rti5AnD3l2021-08-30T15:44:45+10:00

How much notice do I need to give for my pick-up order?

Please place your order by Wednesday, for the Friday pick-up, with a 3:00pm cut off time.

What hygiene measures are in place for your pick-up location?@rti5AnD3l2021-08-23T17:27:30+10:00

What hygiene measures are in place for your pick-up location?

Customers collecting their orders at our Unanderra warehouse can enter via the main door. We have three parking spots directly in front of the warehouse. A staff member will be there and they will be wearing a mask, gloves and ensure safe distance measures are met.

Why can’t I get through to the checkout?@rti5AnD3l2021-08-23T17:26:50+10:00

Why can’t I get through to the checkout?

You have not met the minimum order – it is $25 for all suburbs between Shellharbour (2529)/Albion Park (2527) and Clifton (2515) and $50 for Kiama/Jamberoo (2533) and Coalcliff to Helensburgh (2508). Please add another item or two to your cart, refresh the page and you will find you’re able to proceed.

What forms of payment do you accept?@rti5AnD3l2021-08-23T17:26:08+10:00

What forms of payment do you accept?

We accept the following payment forms

Visa
MasterCard
PayPal
Cash (at our Warehouse on a Friday)

Can I cancel my order once I have paid?@rti5AnD3l2021-07-19T15:22:19+10:00

Can I cancel my order once I have paid?

Unfortunately not. Once you have paid and ordered we cannot cancel the order as it goes into production schedule (i.e. we begin to prepare your order immediately). This is due to the nature of our ‘slow food’ products – our sourdough for e.g. cold ferments for over 24 hours!

Do you accept refunds?@rti5AnD3l2021-07-19T15:22:37+10:00

Do you accept refunds?

If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours ) of your concern. We retain the right to judge our product quality for ourselves & determine the amount that can be refunded. All refunds will be provided as in-store credit.

Are the bread and pastries baked fresh daily?@rti5AnD3l2021-07-19T15:23:03+10:00

Are the bread and pastries baked fresh daily?

We source our products from a variety of bakeries and suppliers that enable us to offer our wide range of products, from freshly baked breads, baguettes, croissants, sourdough to cakes and pastries. All our bakeries work through the night to ensure our customers have freshly baked bread and goodies available each morning.

Delivery & FAQs

Delivery

Pick-up

Delivery

Delivery Days

Pick-up

Click image to enlarge

Is there a delivery fee or a minimum order for delivery?

Do you give a time frame for deliveries?

Can I pay upon delivery?

How much notice do I need to give for my pick-up order?

What hygiene measures are in place for your pick-up location?

Why can’t I get through to the checkout?

What forms of payment do you accept?

Can I cancel my order once I have paid?

Do you accept refunds?

Are the bread and pastries baked fresh daily?

Refund Policy

CUSTOMER SERVICE

ABOUT

Delivery Days

Free Delivery